The Facilities Division’s Maintenance and Operations Department at Berkeley Lab is essential for ensuring the reliable operation, maintenance, and safety use of facilities. Its core functions encompass the entire lifecycle of facility maintenance management, ranging from managing the initial work order process via the Work Request Center to executing all necessary maintenance and operations building activities including preventive, corrective, and minor maintenance. Key to this service delivery model is the Facilities Area Manager (FAM), who acts as the primary, site-specific liaison between the scientific and operations community and the Facilities Division, overseeing localized service needs and ensuring customer satisfaction.