BUILDING MAINTENANCE SUPPORT
WORK ORDER REQUEST
Having building or facility issues?
Submit a work order below to report maintenance needs, request repairs, or schedule routine service for your workspace.
CONTACT MY FAM
Your “FAM” Facilities Area Manager is your Facilities point of contact for building maintenance issues and supports you on any ongoing work order requests.
CUSTOMER HOTLINE
If you cannot reach your (FAM) during regular business hours from Mon-Fri 7:00am – 3:30pm
email or call 510-486- 6374.
Facilities Service Guides
| Resource Link | Purpose and usage |
|---|---|
| Standard Campus SLA Framework (Coming Soon) | Core institutional agreement establishing service standards, provisions, operational boundaries, asset stewardship, and financial accountability between Facilities and Mission Partners. |
| Programmatic Assets (Exhibit D-1) (Coming Soon) | Published snapshot of program-funded equipment actively maintained by Facilities and associated Project IDs. |
| Service Level Standards & Turnaround Times | The Facilities service-level standards and turnaround times for work order requests. |
| Facilities Labor Charge Rates | Official hourly labor and overtime rates for LBNL Facilities personnel across various trades to assist departments in estimating maintenance and project costs. The published rates reflect the staff salary, payroll burden, and the facilities’ division burden. Additional burdens will (or may) apply to programmatic funds. |
| Facilities Division Maintenance Projects Dashboard | Overview of all current fiscal year authorized maintenance projects across campus. |
