Transportation FAQs

Why can't Transportation deliver my package as soon as it arrives at Central Receiving?

Packages must be officially received, sorted, and labeled before they can be distributed for delivery. Most premium (next day air) packages are processed and delivered the same day, while other material is delivered within 24 hours.

Does the Lab offer a same day courier service?

No, the Lab does not currently offer same day courier service.

What other services does Transportation offer?

In addition to delivering packages and palletized material, Transportation offers:

Dry ice deliveries
Coordination and transport of sensitive equipment moves on and off-site
Package pickups
Courtesy Salvage pickups (routine or <250 lbs)
Salvage hoppers – metal or plastic ( Delivery/ Exchange 2 week loaner)
Machine carts (2 week loaner)
Shred bins

How do I get Transportation to pick up material for me?

Submit a Work Request at workrequest.lbl.gov Use the Transportation request button. At least 3 days notice is required. Salvage material <250 lbs can be done for free. All Transportation pickups require a completed Transportation Authorization Form (TAF) attached. This is generated via the work order and sent to the customer via email.

When is the Rigging shop needed to help Transportation move my heavy equipment?

When the weight exceeds >250 lbs or when special handling is required to get equipment in and out of rooms the Rigging shop may be needed to assist with the move.

How much does a pickup or delivery cost?

Approximately $50/hour.

Why does Transportation pickup some of my salvage equipment, chairs and tables, for free, and other items they do not?

Individual material/equipment >250 lbs may require assistance from the Riggers. Free pickups are only for salvage items < 250 lb. Please note that items must be detached and freestanding in order to be moved free of charge. Drivers do not disconnect or unbolt items to be moved.

How do I find out if my package has arrived?

Go to Trackit.lbl.gov. Provide the following information such as, carrier tracking number, purchase order number, vendor name, or your name to complete this request.

Where is my package?

Go to Trackit.lbl.gov for current status of your package. Provide the following information such as; carrier tracking number, purchase order number, vendor name, or your name to complete this request. You will receive an email confirmation when your package has been delivered.

When can I get my package delivered?

Most packages and material received and processed prior to mid-day are delivered within one business day. Check trackit.lbl.gov for current status. Provide the following information such as; carrier tracking number, purchase order number, vendor name, or your name to complete this request. You will receive an email confirmation when your package has been delivered. For additional support, email Receiving@lbl.gov.

Is it possible to pick-up a package at Central Receiving?

Yes, you may pick up your package after it is processed.

(Call x4935) or email receiving at receiving@lbl.gov to make arrangements for picking up your material at Central Receiving located at building 69.

Hazardous material shipments may only be picked up if the employee is certified and trained to handle and transport, (See EH&S Chemical Hygiene Section under Material of Trades section for information regarding the handling and transporting of Hazardous Material).

Why does it take more than one day to get my package?

Many times, packages are received without the proper information to process and deliver the material to the correct recipient and location. Packages are placed in research, where they undergo the process of identifying the needed information, such as recipient name, or purchase order number.

What is Central Receiving’s function?

Receiving inspects packages for damages to file exceptions when damages are apparent. Shipments are scanned and recorded as received following Procurement, Property Management, and Accounts Payable procedures. Receiving facilitates the activity or material into LBNL and records acceptance according to DOE and Procurement/ Accounts Payable and Property Management’s approved practices.

Why are certain packages opened by Receiving?

Receiving will open packages when research is needed into the contents, when DOE tagging is required, or when the information on the shipping label is not adequate to complete the processing of the order. Packages and material must be opened when the packing lists are not visible on the exterior of the package, as well as when items are identified as sensitive property and require DOE tagging.

How do I contact Receiving?

You may contact Receiving at 510-486-4935, or receiving@lbl.gov.

What do I need to do to ship something out?

You need to take the required policy and procedure training online at http://shipping.lbl.gov. Click on “Training can be found here.” To receive credit for the course and have your access to the system automatically granted, be sure to enter your complete employee ID number at the end of the training. Make sure your pop-up blocker is turned off. Click on the big blue circle with the check mark and enter your employee id. Return to http://shipping.lbl.gov and log in to FreightPOP.

Note: To ensure that you get access to FreightPOP after completion of the training, make sure your directory information listing is completed and up to date, and contains a valid mailstop and phone number.

I've completed my shipping training, but still cannot access FreightPOP.

Contact Shipping@lbl.gov to activate your profile.

Where do I obtain a shipping document?

Shipping documents are not required. Please work with the Shipping group to ship your material and ensure the correct documentation is attached. Contact Shipping@lbl.gov or x5084 for assistance.

Where do I go to put in a work order?

http://workrequest.lbl.gov

If I want to ship out a chemical, what do I need to do?

Provide a copy of the MSDS and contact shipping at shipping@lbl.gov or x5084 for further instructions.

How does my material get taken to Shipping?

If the material is not hazardous, you may drop it off at Bldg. 69 or put in a work request to have Transportation move the material for you at http://workrequest.lbl.gov. If the material is hazardous, contact shipping at x5084 or Shipping@lbl.gov and they will arrange for the material to be picked up by Transportation.

May I deliver my own package to shipping?

Yes, provided there is nothing hazardous with the package or material that you are delivering to Bldg 69 Shipping department. If unsure, please contact Shipping at extension x5084